I’m the lucky person that’s on shift at the help desk during the latest virus attack! Basically there’s a virus circulating the NJIT system that tries to brute-force the account passwords, which causes the accounts to be locked out.
Looking at my paper log, I have non-stop calls from 3:50PM all the way to 4:10PM with only a minute apart. Have to answer each call, explain the virus situation, and inform them that their account will unlock automatically within 15 – 25 minutes.
It’s 4:40PM, my supervisor has gone home for the day, and the calls have stopped coming in, so I finally have a chance to catch my breath! I’m off at 5, so hopefully we don’t get another wave of calls in the next 20 minutes. *crosses fingers*